Welcome to OutdoorEnergyByLyne! This Delivery Policy explains how our digital products are delivered. Please read carefully to understand the delivery process for all digital canvas designs purchased from our site.
1. Delivery Method
All products available on OutdoorEnergyByLyne are digital downloads. Upon completing your purchase, you will receive a link to download your digital file(s) directly from our website or through email.
2. Delivery Timeline
- Instant Delivery: Once your payment is successfully processed, your digital product will be available for immediate download.
- Email Confirmation: You will receive an order confirmation email containing a download link to access your purchased files. If you do not receive the email, please check your spam or junk folder, as emails may sometimes be filtered.
3. Accessing Your Digital Product
To access your download, follow these steps:
- Order Confirmation Email: Open the email sent to you after your purchase.
- Click the Download Link: Click on the download link provided in the email to access your digital file.
- Save Your File: Download the file to a secure location on your device.
Note: Download links may have expiration periods. We recommend downloading your files as soon as possible to ensure access.
4. Download Issues
If you encounter any issues with your download link or are unable to access your product, please contact us within 7 days of purchase. Our support team will assist you in resolving any download problems.
Common issues may include:
- Expired download link.
- Corrupted file or incomplete download.
- File incompatibility or technical issues on the user’s device.
We will make every effort to resolve any problems to ensure a smooth experience with your purchase.
5. Replacement and Redownloads
If you lose your file or need to redownload it, please contact us with proof of purchase, and we may be able to provide a replacement link at our discretion. Please note that replacement links are generally only available within 30 days of the original purchase.
6. Refund and Cancellation Policy
As our products are digital files, we do not offer refunds or cancellations once a file has been downloaded. For more details, please refer to our Cancellation & Refund Policy.
7. Contact Us
If you have any questions or need assistance with your download, please reach out to our customer support team:
OutdoorEnergyByLyne
Email: support@outdoorenergybylyne.com